Shipping policy

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters
  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters
  • We do not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address

PO Box Delivery

  • Delivery to a PO box is advised only for destinations in the United States
  • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
  • PO box addresses are not supported by Express Delivery
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States